Suites Memphis - Germantown West

Services and Policies

Cancellation Policy

Reservations must be cancelled by 6:00 p.m. local hotel time on the day of arrival, or the first night's stay (at quoted rate plus tax) will be charged as a No Show Fee to the credit card holding the reservation. Guests who cancel Advanced Purchase (AP) reservations more than 24 hours after their original time of booking, or fail to show, will forfeit their nonrefundable advance prepayment equal to the total cost of the reservation (including tax). Guests who cancel Extended Plus Program (EPP) reservations more than 24 hours after their original time of booking, or fail to show, will forfeit their nonrefundable deposit equal to three (3) nights' room and tax. Similar rules may apply to certain other special rates. Reservations are based on availability.

To cancel a reservation, please find the reservation you want to cancel by going to "My Stays" on your Extended Perks account page or by clicking here  dev site to find your reservation. Once you find the reservation you want to cancel, select "Cancel" and then "Yes" to confirm your cancellation. To cancel an AP or EPP reservation, please call the hotel directly. 

Travel Agent Commission
10% commission is paid for up to the first seven (7) nights only. Commission is paid within 30 days of the date of room consumption. Contact the General Manager at the property for commission issues.

Email Pet Policy

We understand that it's hard to leave family members behind when you're on vacation or traveling for extended periods. That's why Extended Stay Hotels offers pet-friendly rooms so that all your loved ones can be included. After booking online, simply call the property directly (not the central reservation number) to add your pet to your reservation and receive a full copy of our pet policy. A non-refundable fee is required and some restrictions apply.

Default Reservation Policy

Testing....Your reservation is guaranteed for arrival up to and after 6pm local hotel time on date of arrival. Please note that personal checks are not an accepted method of payment.

Charged Reservation Policy

Please note that your credit card will now be charged the non-refundable total cost (including tax) for the entire length of your stay.

Pet Policy

Pets are always welcome at Extended Stay America. A maximum of two pets are allowed in each suite. A $25 (+ tax) per day, per pet non-refundable cleaning fee for the first six (6) nights. Each day thereafter is a $10 non-refundable fee (+tax) per day, per pet. This fee is to cover the cost of cleaning and fumigating guest room. The first seven (7) nights are payable the first night of your stay and is charged at check-in. Service animals will be exempt from this charge. Height and length restrictions apply: pets can be no longer than 36 inches and no taller than 36 inches. Larger animals or more than two pets requires property manager’s approval. Please contact the property for questions. Pet fee is subject to change.

General Policies

Hours of Operation

• Extended Stay America Premier Suites and Extended Stay America Suites: Open 24 hours a day, seven days a week.
• Extended Stay America Select Suites: Monday-Friday from 9 a.m. - 10 p.m. Saturday-Sunday from 10 a.m. - 6 p.m. (hours may vary; please check with location)

Business Services
Our front desk can assist you with mail delivery and fax and copy service should you need it.

Housekeeping Service**
Our promise is to provide you with a fresh, clean room. We also take our commitment to the environment very seriously and strive to freshen up without wasting our natural resources unnecessarily. Towards this common goal, housekeeping services are scheduled based on the number of nights you will be staying with us. Additional full or refresh services are available as outlined below.

Extended Stay America Premier Suites

• For stays of one to seven (1-7) nights: Fresh towels and linens are available at the front desk as often as needed.
• For stays of eight (8+) or more nights: One Full Service housekeeping is provided each week. Full service includes: dusting, vacuuming, changing linens and towels, emptying trash, cleaning of bathroom and kitchen, and replenishing soap and toilet paper if needed. Please refer to the key packet you receive at check-in for your scheduled housekeeping service day.

Extended Stay America Suites and Extended Stay America Select Suites

• For stays of one to seven (1-7) nights: Fresh towels and linens are available at the front desk as often as needed.
• For stays of eight (8+) or more nights: One Full Service housekeeping is provided every two weeks. Full service includes: dusting, vacuuming, changing linens and towels, emptying trash, cleaning of bathroom and kitchen, and replenishing soap and toilet paper if needed. Please refer to the key packet you receive at check-in for your scheduled housekeeping service day.

Additional Housekeeping Options For Purchase

• Full Service: You may purchase an additional Full Service cleaning for $10 per cleaning. Full service includes: dusting, vacuuming, changing linens and towels, emptying trash, cleaning of bathroom and kitchen, and replenishing soap and toilet paper if needed.
• Refresh Service: You may purchase a Refresh Service for $5 per service. Refresh service includes: replacing soiled towels, emptying trash, making bed with existing linens, and replenishing soap and toilet paper if needed.

**Dishes are not washed during any housekeeping service. Some services may be limited based on location and brand; please talk to the front desk for more details.

Check In / Check Out
Check-in time for arriving guests begins at 3 p.m. Check-out time for departing guests is 11 a.m.

For guests staying fewer than 7 nights, a valid credit card is required for payment.

Advance Payment Policy

It is the policy and practice of Extended Stay America to require payment in advance for guest rooms. At check-in, guests paying the nightly rate will be charged for their entire stay. Guests paying the weekly rate will be charged for the first week of their stay upon check-in. For stays longer than seven days, guests will be required to pay for each week in advance. Children 17 years of age and under stay free with an adult in the same room.